If you get a call from a scammer portending to be an engineer offering to fix your computer it a scam. In this blog we will go through steps on how to stop yourselves fallen victim to this scam !
How It Works !
Believe or not this scam has been running since 2009 and has not gone away since then. It all starts with the scammer calling you asking you by name. They say they are an engineer from Microsoft or more recently an engineer from BT or any other broadband provider. They can be polite and presentable, they say your PC / Laptop is infected with viruses / malware and offer to fix the problem. Most crooks will ask for remote access to your machine to fix the problem, this is where they can access your personal data. They will ask you to download a program which grants them access to your machine but in fact it is a Malware program which infects your machine with malware. They then offer a lifetime membership for a fixed fee to unlock your machine and remove the malware.
The Important Bit !
No legit company will call you in this way especially Microsoft. For one thing how do they know your computer is affected with a virus or malware. They probably got your name from a marketing survey you did online or an item you purchase where you had to provide your name and address etc.
Basically it is someone in a room number crunching hoping to find a victim.
Microsoft Scam, What To Do If You Get Called !
1. Put the phone down straight away as it is not legitimate !
2. During the call do not give the caller any personal information or credit card details
3. If you got this far do not let the caller guide you to a website or change any of your settings
4. If possible get the callers details, you should certainly report this to the fraud squad !
5. Finally change all your login details and passwords. Make sure your antivirus is up to date !
6. Share with friends and family to make sure they know about this scam !
What Happens If You Fall Victim To This !
Don’t beat yourselves up over this, this could happen to anyone. You need to change as much personal data as you can. Passwords, login details and most important inform your bank on what has happened. Use up to data security software to scan and cleanse your computer. If the scammer did get onto your computer do a system rollback to take it back before the hacker gained access. Most import tell the Police and if you have lost money by this scam most credit card companies will refund the money.